We are committed to making a positive difference through living our values
'Whakatauaki - mere snippets of philosophy.'
Client focus / Manaaki tangata
We consistently do our best for our clients by:
- delivering on our promise
- being responsive to client needs
- treating all clients with respect
Korerotia nga kai rangatira
'Persuasion, the art of leadership'
Excellence / Te hira tangata
We do our best at all times by:
- identifying opportunities and solutions.
- building on our strengths to make things happen.
- knowing what is expected
- learning from our mistakes
Te Ao Maori, he ao auahi-kore. Ko tenei ta taaua mana motuhake
'Our world is smokefree. This is our independence'
Trust / Tatou tatou
We create a trusting environment by:
- encouraging open, honest, and respectful communication
- being heard, responded to and valued
- being accountable for our behaviours
- following through all commitments in a timely manner
Whangaitia te ngakau tangata
'Foster the essence of the person'
Support / Atawhai
We create an environment where people matter by:
- working together to create a friendly and welcoming workplace
- giving and receiving constructive feedback.
- recognising and celebrating success
- developing our people
Me hikoi tahi tatou, kia ea ai ki nga taumata
'Let us journey together, so we can all reach our goals'
Communication / Whakawhitiwhiti korero
We create an environment where communication is open and honest by:
- actively listening
- sharing information in a timely manner
- providing clear and consistent information
Ma te mohio, ka hua ko te maramatanga
'Only from the gaining of knowledge can there be understanding'