As part of our commitment to providing the best possible service to our Quitline callers and web site users, Quitline records information about Quitline callers and people registered on the Web site in a database so that they do not have to provide the same details each time they use our services. This is necessary as callers usually speak to different staff each time they call the Quitline and so the Web site can provide a more personalised service.

Quitline also records all telephone calls. We select a small percentage of these calls randomly for staff training purposes on a one-to-one basis. This helps improve the quality of the Quitline service, ensures that the quit smoking information provided is consistent and accurate and identifies ways of providing callers with a better service to assist them in quitting smoking.

The privacy of personal information is very important and we are committed to protecting the privacy of all Quitline callers and web site users. All database information and call recordings are stored securely, and accessed only by our trained staff.

Quitline callers and web site users can request access to and correction of any personal information about themselves. This request should be in writing. 

Privacy queries and concerns

Contact our Privacy Officer about privacy related matters:

Email: feedback "at" homecaremedical.co.nz
Phone: 09 354 7774

Postal address:
Privacy Officer
Homecare Medical
PO Box 105 346
Auckland 1010

Quitline is run by Homecare Medical. You can take a look at our privacy policies here.

If callers are not satisfied with Quitline’s response to their concern, they can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10 094

Phone 0800 803 909
Fax 04 474 7590